SWSP Privacy Policy

Effective Date: May 1st 2025

At SWSP (South West Sydney Physiotherapy), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide you with quality physiotherapy services. This may include:

• Full name, date of birth, contact details

• Medical history and health information

• Referral letters, imaging, and reports

• Medicare or private health insurance details

• Payment information

We collect this information directly from you or from other healthcare providers (with your consent).

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our physiotherapy services

• Communicate with you about appointments and treatment

• Liaise with other health professionals involved in your care

• Process payments and manage billing

• Comply with legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

• Other healthcare providers with your consent

• Medicare, private health insurers, or third-party billing providers

• Regulatory bodies, when legally required

• IT service providers for secure data storage (under strict confidentiality)

We do not sell or rent your information to third parties.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes:

• Secure physical and digital record storage

• Access control and staff confidentiality agreements

• Regular data backups and cybersecurity measures

Records are retained in accordance with healthcare regulations and securely destroyed when no longer required.

5. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. Please contact us to make a request.

6. Anonymity and Pseudonymity

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym. However, full identification is usually required to provide appropriate healthcare services.

7. Website and Online Services

When you visit our website (www.swsp.com.au), we may collect basic usage data such as browser type, IP address, and visit duration using cookies or similar technologies. This helps us improve user experience. You can disable cookies in your browser settings.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.

8. Marketing

We may use your contact details to send you appointment reminders, clinic updates, or information about services that may benefit you. We will never share your information with outside entities that are not directly related to your health (i.e. the referring doctor). You can opt out at any time by contacting us.

9. Complaints and Contact

If you have a concern or complaint about your privacy, please contact us directly. We will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Details:
SWS Physiotherapy
Email: info@swsp.com.au
Phone: (02) 9602 4114
Address: 1/5-7 Secant Street, Liverpool, NSW, 2170

For our NDIS clients, please fill out our NDIS referral form here

No! You do not need a referral to see us however if you visit your GP, you may be entitled to 5 medicare funded visits in the calendar year via a CDM/EPC form. 

A small gap of $20 will also apply.

Yes! We accept private health funds for our private physiotherapy clients

We kindly ask that you  cancel at least 24 hours in advance of your appointment when it is in your control. This allows us to fill your spot with another appointment. Late cancellations will be afforded a warning for the first time, after which the full appointment fee will be charged as a cancellation fee.

We travel all around South West Sydney! From Liverpool to Campbelltown. We will only charge a maximum of half an our for travel.

Please bring any relevant medical reports, scans (X-rays, MRIs, ultrasounds), a list of medications if applicable and medical history (if you have not already completed our pre-appointment form), and comfortable clothing and enclosed shoes that allow for easy movement. If you are using private health insurance, bring your health fund card, and if you have been referred by a GP with a Medicare EPC form, please bring those documents as well as your medicare card. If you are seeing us and have a discount card, please bring the physical card too.

For our private physiotherapy, initial appointments are 30 minutes, and follow up appointments are 30 minutes. 

For NDIS Physiotherapy, initial appointments are 90 minutes, and follow up appointments are 1hr (45 minutes treatment, 15 minutes documentation)

• Many private health funds provide coverage for physiotherapy under their extras policies. The amount covered depends on your plan. We recommend checking with your health fund to confirm your level of coverage.

The number of sessions varies depending on the condition, severity, and individual response to treatment. After your initial assessment, we’ll provide a tailored treatment plan with an estimated recovery timeline. We pride ourselves on not ‘over-treating’ like a lot of other clinics. Our number 1 goal is to get you back to 110%, as fast as possible, and in as little sessions as possible.

We are here to help! Contact us and our friendly team and we will get back to you in 24 hrs!