When You Arrive
Once you arrive at our clinic you will be warmly greeted, and provided a drink on arrival - just let us know you tea or coffee order! Feel free to arrive early to sit back, and enjoy your drink and our space. We also know your time is valuable, and we will do our best not to keep you waiting! If our physio's are busy and running late, we will notify you via text!
Your First Appointment
We carefully listen to you and your story - we collect a thorough history and learn how your pain started, what makes your pain worse and other important factors that help us give you an accurate diagnosis. We will perform some special tests to confirm a diagnosis after which the physio will educate you on causes, and the treatment path to help get you back to 100%. After this, we will dive into treatment, reducing your pain and improving your movement. We devise a treatment plan in collaboration with you. We listen to what you want, and set goals together. If appropriate, the physio may provide you with 1-2 home exercises to get started.
Follow-up appointments (if required)
The physio will compare movements to previous session → are you better, worse or the same? We will then dive into treatment to create change → reduce pain, improve range, improve strength. You will then revise the exercises together with the physio to ensure they are appropriate and modify as needed (usually, this involves making them harder!) If progress has stagnated or gotten worse, we do not waste time and refer you onwards; usually this means the problem may not be treatable by physiotherapy and thus we will put you into contact with our network of doctors and surgeons to get you on the right path, as fast as possible.
In-between appointments
We promise to provide flexible appointments, giving you the ability to move to any other available time provided we are notified at least 24hrs before your scheduled appointment. You can stay in touch with your physio via email - asking questions regarding your home exercise program. We are committed to continuing care throughout your recovery journey. Just because you walk out our doors does not mean we 'stop'.